FAQ
ek 999 FAQ — Answers to all questions about betting, payments and accounts
Sports betting, KYC verification, deposits and withdrawals, device issues — find detailed answers to everything below. Read on and play with confidence.
This detailed FAQ page was created to answer everyday questions from first-time users as well as regular players on ek 999. It covers 22 questions across five categories — from cricket and sports betting to identity verification (KYC), deposit and withdrawal methods, and fixing device issues. Read the sections below carefully before you ek 999 Login or learn about our responsible gaming policy. This service is for players aged 21 and above.
Betting
Cricket and Sports Betting
In an accumulator bet, the decimal odds of each selection are multiplied together. Example: if the odds for three selections are 1.40, 1.50 and 1.60, the combined odds are 1.40 × 1.50 × 1.60 = 3.36 (approximately). So a ৳100 bet would return ৳336 — but only if all three selections win. If even one loses, the entire ৳100 is gone. Keep this calculation in mind when betting on cricket at ek 999.
Team names and numbers are examples only — they are not live odds or a guarantee of winning.
Before betting on tournaments like BPL or the T20 World Cup, check the match format, pitch conditions and each team's recent form. In limited-overs matches on ek 999 there is no draw option — only Team A or Team B wins. For example: if Team A's odds are 1.65 and Team B's are 2.30, a ৳1,000 bet on Team B returns ৳2,300 if Team B wins (৳1,300 profit); if Team A wins you lose ৳1,000.
If a match is abandoned or declared no-result due to rain, bad weather or any other reason before it starts, the related bets are generally considered void and the stake is refunded. However, if the match is abandoned after a certain number of overs have been completed, the result may be considered final. Read the terms and conditions for specific rules.
Decimal odds show your total return per ৳1 staked (including your original bet). Example: at odds of 2.25, a ৳200 bet returns ৳450 (profit ৳250 + stake ৳200). At odds of 1.50, a ৳200 bet returns ৳300 (profit only ৳100). Higher odds mean a higher return — but a lower chance of winning. All odds on ek 999 are shown in decimal format.
The same price in three formats: decimal 2.25 = fractional 5/4 = American +125.
Yes, live in-play betting is available on ek 999. Odds change constantly during a match — based on runs, wickets or overs. You need to decide quickly because odds can shift within seconds. Keep your internet connection stable and make sure the odds are confirmed before placing a bet. Live betting may use more mobile data.
KYC
Identity Verification (KYC)
To complete KYC on ek 999, a National ID card (NID) is the main requirement. A passport or driving licence is also accepted. Document photos must be clear and readable, and must not be expired. A bank statement or utility bill copy may also be required for address verification. All documents must be issued by the Government of Bangladesh.
Yes, this is very important. The name you register with on ek 999 must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be blocked and your account risks being temporarily suspended. It is best to verify your name right after registration.
ek 999 keeps your personal information and documents completely confidential. All data is protected using SSL encryption. No information is shared with third parties. For full details, read the privacy policy, which contains a complete description of how data is stored and used.
KYC verification is carried out to prevent fraud, ensure account security and guard against money laundering. Completing KYC is mandatory for withdrawals above a certain amount. It also protects your account from unauthorised access. Complete your verification as soon as possible for safe, long-term play on ek 999.
When verification is rejected, a message explaining the reason is usually sent. If the photo is blurry or cropped, take a clear photo again and resubmit. If there is a name mismatch, correct it and apply again. If it is rejected more than once, contact ek 999's 24/7 live chat or email directly — the support team will resolve the issue in Bengali.
Deposit
How to Deposit Money
ek 999 offers five deposit methods: bKash, Nagad, Rocket, Upay and Bank Transfer (major Bangladeshi banks including Dutch-Bangla, Islami Bank, and BRAC Bank). The minimum deposit is ৳300 for all methods. Mobile banking methods are the most widely used due to their speed and simplicity.
First, log in to your ek 999 account and select bKash from the deposit section. Send the required amount to the merchant number shown, using the bKash app or *247#. Save the transaction ID (TrxID) and paste it into the deposit form. The balance is usually credited within a few minutes. Deposits start from a minimum of ৳300.
To play slot games at ek 999, the minimum deposit is just ৳300 — the same across all payment methods. A 150% bonus is available on the first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and ৳1,500 in bonus will be added, giving a total balance of ৳2,500 — however, the bonus can only be withdrawn after completing 25x wagering.
First wait 10–15 minutes — there may be a slight delay due to the bank or mobile network. If it still has not arrived, have your bKash or Nagad SMS confirmation and transaction ID ready. Contact ek 999's live chat — the support team is active 24/7 and will verify your TrxID and resolve the issue quickly.
ek 999 does not charge any separate processing fee for deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct their own charges on merchant payments as per their rules. Bank transfers may also be subject to the bank's standard transfer charges. It is a good idea to check your provider's fee schedule before making a deposit.
Technology
Device & Technical Issues
To clear the browser cache in Chrome or Firefox, go to Settings → Privacy → Clear browsing data and select "Cached images and files". On mobile Chrome, type chrome://settings/clearBrowserData in the address bar. Reload the page after clearing the cache. You can also try opening the site in incognito mode to see if the problem persists. Clearing the cache regularly helps pages load faster.
If the connection drops, most games pause automatically and resume from where you left off once you reconnect. In slot games, even if the connection drops mid-spin the result is saved on the server. When you log back in you will see the updated balance. In live casino games a bet may be automatically cancelled if the connection is lost — so a stable Wi-Fi or 4G connection is important.
ek 999 supports all modern smartphones (Android and iOS), tablets and desktops. The best experience is on the latest versions of Chrome, Firefox, Safari and Edge. Some games may not run on Android versions below 6.0. Keep your browser updated at all times for the best performance.
ek 999 is available as both an Android (APK) and iOS app, and these must be obtained through the official channels. You can find the latest information on the ek 999 App page. Installing the app makes it easy to play games and place bets directly without a browser. Push notifications are also available through the app.
On Android, open ek 999 in Chrome, tap the three-dot menu in the top right and select "Add to Home screen". On iPhone, tap the Share button at the bottom of Safari and select "Add to Home Screen". This creates a shortcut that looks and works just like an app — no separate installation needed.
Withdraw
How to Withdraw Money
Withdrawals at ek 999 via bKash, Nagad, Rocket or Upay generally arrive within 5 to 30 minutes. The same timeframe applies to bank transfers. The minimum withdrawal amount is ৳500. Processing begins once a request is submitted — there should be no delay as long as the balance is sufficient and KYC is complete.
Yes, withdrawals on ek 999 are available seven days a week, twenty-four hours a day. Processing continues on nights and public holidays as well. For mobile banking methods (bKash, Nagad, Rocket, Upay) money usually arrives within 5–30 minutes. For bank transfers, timing may vary depending on that bank's working hours.
Yes, withdrawals can only be made to a mobile banking account or bank account whose name exactly matches the registered name on your ek 999 account. Withdrawal requests to an account in someone else's name will be rejected. This rule is strictly enforced for security. If you have any issues, contact live chat.
To withdraw winnings from a bonus, the wagering requirement must be met first. For the first deposit bonus, the wagering requirement is the bonus amount × 25. Example: deposit ৳1,000 and receive a ৳1,500 bonus — you must complete a total of ৳1,500 × 25 = ৳37,500 in bets before withdrawing. Once wagering is complete, the full balance becomes withdrawable.
If it has been pending for more than 30 minutes, first check the withdrawal status in your account dashboard. If KYC is not complete, your withdrawal may be on hold — complete it. If there is a name mismatch, correct it. If the issue persists, contact ek 999's live chat with your withdrawal ID or amount — the support team will take action quickly.
Still have questions? Get direct support
If you cannot find an answer in this FAQ, the ek 999 support team will help you directly. You can reach them in both Bengali and English, seven days a week, at any time of day.
24/7 Live Chat Connect instantly via the chat button at the bottom-right corner of any page on the site. Common issues are typically resolved within minutes.
Email Support For complex matters or if you need to attach documents, write to us by email: [email protected] — in Bengali or English. Replies are sent as quickly as possible.
Responsible Gaming & Safety If you have concerns about your gaming habits, read the responsible gaming guidelines or let the support team know — they will help without any judgment.