ek 999 Privacy Policy

This privacy policy sets out how personal information of all users of the ek 999 platform is processed. This policy is an integral part of our Terms and Conditions and both documents should be read together.

By opening an account with ek 999 or by continuing to use our services, you are considered to have accepted the terms described in this privacy policy. We ask that you read this document carefully.

ek 999 believes that data privacy is a fundamental right. We therefore collect only the information that is necessary, keep it secure, and never share it with third parties without authorisation.

ek 999 collects two types of information — information you provide to us directly, and information collected automatically as you use our services.

2.1 Information You Provide Directly

Information you give us during registration and account management:

• Full name, date of birth, and national ID number
• Valid email address and mobile number
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank details)
• Documents submitted for identity verification (photos of national ID, passport, etc.)
• Messages and attachments sent via customer support chat or email

2.2 Automatically Collected Information

When you use ek 999, the following information may be collected automatically:

• IP address, browser type, and operating system information
• Device ID and app version
• Login time, page visit history, and session duration
• Transaction history — deposits, withdrawals, and betting activity
• Data collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

When required for identity verification or fraud prevention, we may receive limited information from trusted third-party verification services. This information is used solely to confirm the validity of an account.

ek 999 uses the information it collects only for the specific purposes listed below. It is not used for any other purpose.

1. Account Management: Completing the registration process, verifying identity, and ensuring account security.
2. Financial Transactions: Processing deposits and withdrawals, applying bonuses where applicable, and maintaining transaction records.
3. Customer Support: Providing proper responses to your questions, complaints, or requests.
4. Security and Fraud Prevention: Detecting multiple accounts, unauthorised access, and unusual transaction patterns.
5. Responsible Gambling Services: Monitoring user behaviour to identify signs of problematic gambling and providing assistance when needed. Learn more about our responsible gaming guidelines.
6. Platform Improvement: Analysing user experience to improve service quality.
7. Communications: Sending important notices, security alerts, and account-related updates.

Promotional communications (bonus offers, updates) are sent only if you have given your consent. You may withdraw this consent at any time.

ek 999 retains your information for as long as necessary to provide the service. Some information is kept for a set period even after an account is closed.

4.1 Information for Active Accounts

All information is retained while the account is active and is updated as needed.

4.2 After Account Closure

Even after an account is closed or deactivated, financial transaction records and identity verification information are retained for a defined period. This is to resolve financial disputes, meet tax obligations, and prevent fraud.

4.3 Data Deletion

Once the defined retention period ends, ek 999 securely deletes the data or anonymises it in a way that no individual can be identified from it.

ek 999 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain specific cases:

1. Payment Processors: Information required to complete transactions through payment methods such as bKash, Nagad, Rocket, and Upay is sent to the relevant service providers.
2. Identity Verification Providers: As part of the KYC (Know Your Customer) process, minimal information may be shared with trusted verification providers.
3. Cybersecurity and Technology Partners: Trusted technology partners process minimal information to ensure the security and performance of the platform.
4. Legal Obligations: Information may be provided when required to comply with a valid court order or a lawful directive from a government authority.

In each of the above cases, only the minimum necessary information is shared. We maintain confidentiality agreements with all partners.

Cookies and similar technologies are used on the ek 999 website and app. Cookies are small text files stored on your device that help improve the performance of the site.

6.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, storing security tokens, and running the core functions of the site.
• Functional Cookies: For remembering your preferred language, theme, and betting preferences.
• Analytics Cookies: For collecting site usage statistics to help improve the platform — this information remains anonymous.

6.2 Cookie Control

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may prevent you from logging in or using some core features.

ek 999 applies both technical and organisational security measures to protect your information.

7.1 Technical Safeguards

• All data transfers are secured through SSL/TLS encryption
• Stored data is kept in encrypted form
• Firewall and intrusion detection systems are active
• Regular security audits and vulnerability assessments
• Two-factor verification (OTP) is available

7.2 Organisational Safeguards

• Only authorised staff can access the necessary information
• Staff are bound by confidentiality agreements and receive regular training
• Data access logs are recorded and monitored
• A rapid response plan is in place for data breaches

Every user of ek 999 has the following rights regarding their own information:

1. Right to Know: You have the right to know what information we hold about you and for what purpose it is being used.
2. Right to Rectification: If there is any error in your information, you can request that it be corrected.
3. Right to Erasure: Subject to certain conditions, you may request that your information be deleted. However, information retained due to legal obligations may not be possible to delete.
4. Right to Object to Processing: You may object to your information being processed for a specific purpose.
5. Right to Data Portability: You may request your account information in an easy-to-read format.
6. Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.

To exercise these rights, please contact our support team. After verifying your identity, we will process your request as quickly as possible.

ek 999's services are strictly for those aged 21 and above. We do not knowingly collect information from any minor.

Age verification is mandatory during the registration process. If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered with ek 999, please contact our support team.

ek 999 may update this privacy policy from time to time. If changes are made, we will note the new date on this page.

For significant changes, we will notify you by email or through the platform. Continuing to use the service after a change is considered acceptance of the updated policy.

You can always view the latest privacy policy by visiting this page. Full details about ek 999's services are available on our About Us page.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us:

• Live Chat: Available 24 hours a day, 7 days a week in both Bengali and English.
• Email: [email protected]

For privacy-related requests, we may ask for additional information to verify your identity, so that data is shared only with the genuine account holder.